FAQS & SHIPPING
Q: WHEN WILL YOU SHIP MY ITEM(S), ONCE I ORDER?
- All item(s) are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 1-3 days of payment.
- We will notify you with a tracking number by email when your item(s) have been shipped.
Q: WHEN WILL I RECEIVE MY ORDER?
After handling, Item(s) should be received inside the USA within:
- FREE Tracked Shipping (5-12 Business days)
- Priority Mail (2-10 business days)
- Priority Mail Express (1-5 business days)
After handling, Item(s) should be received outside the USA within:
- INSURED Tracked Shipping (5-25 business days)
- Priority Mail (3-15 business days)
- Priority Mail Express (1-7 business days)
***To get more information about shipping please check our Shipping & Handling page
Q: What Happens If My Order Gets Stuck Or Lost In The Mail?
A. All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will got you covered we will send you a new package with quicker shipping and full tracking, if possible. So there is no need to worry at all.
Q: How do I check the status of my order?
A: Once your order has been shipped, You'll receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can also visit our TRAC ORDER page.
Q: How long does free shipping take?
A: Please allow up to 5 days for your order to process, and shipped out. After handling, Item(s) For domestic orders in the United States will normally take about 5-12 Business days. For International orders, please allow up to 2-6 weeks.
Q: Do you provide any express shipping?
A: Yes we provide express shipping, please see our express shipping time below: (excluding processing time)
COVID2021 USA Express Shipping: Priority Mail (2-10 business days), Priority Mail Express (1-5 business days).
COVID2021 International Express Shipping: Priority Mail (3-15 business days), Priority Mail Express (1-7 business days).
*Please see for more express shipping price and shipping time at the checkout!
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Debenhomes provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page here to open up a chat with us on Facebook Messenger, or send us an email at email@example.com with any questions or concern that you have.
Q: Do you offer a refund if I don't like the product?
A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.